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Online Filing - Most common errors |
See Also
1. Authentication Failure. The supplied user credentials failed validation for the requested service
Summary
When filing your CT600 and Accounts online in iXBRL format, you may receive the following error. This error will occur when you are submitting to the gateway.
The request has not been accepted.
Error type: fatal
Error number: 1046
Authentication Failure. The supplied user credentials failed validation for the requested service.
Why
There are different possible causes of this error but essentially they are caused by the user credentials entered in the software not matching HMRC records.
Resolution
In order to resolve, it is suggested you check the following:
Ensure that you can access the HMRC website at http://www.gateway.gov.uk/ using the user ID and password that you have entered in the software. If you cannot log in, contact HMRC Online Services Helpdesk.
If you are able to log into your Gateway account successfully, does the client you are trying to submit a return for appear in your Corporation Tax clients list? You need to be the authorised agent for a client in order to be able to file online. If you are not, contact HMRC Online Services Helpdesk.
Check the Company Registration number on the P schedule (Information for the return). Clarify that this is consistent with HMRC records by either checking on your Gateway account or calling HMRC Online Services Helpdesk.
Check the Tax District number on the P schedule (Information for the return). Clarify that this is consistent with HMRC records by calling the Online Services Helpdesk or your local tax office.
Check the client Unique Taxpayer Reference (UTR) on the P schedule (Information for the return). Clarify that this is consistent with HMRC records by either checking on your Gateway account or calling HMRC Online Services Helpdesk.
You have now checked or amended all of the options related to this error code.
Please Note: If the 1046 error persists, please contact HMRC Online Services Helpdesk on 0845 60 55 999, as you may need a new user ID or password.
2. Information within the accounts does not match that on the CT600
Summary
When filing your CT600 and Accounts online in iXBRL format, you may receive the following error within the software. This error will occur when you are submitting to the gateway.
The request has not been accepted.
Error type: business
Error number: 3001
The submission of this document has failed due to departmental specific business logic in the Body tag.
Type: xbrl.core.dts.InvalidComponentInTaxonomyDocumentError
Number: 0
Location: Accounts
The taxonomy document contains an xbrl element (line 1 column 876).
Type: Business
Number: 1606
Location: Accounts
Information within the accounts does not match that on the CT600.
Why
This submission error occurs when specific information within the accounts does not match the data within the computations. Information that can create this error are:
Resolution
If you receive the submission error shown above, please check the following:
3. Information within the computation does not match that on the CT600
Summary
When filing your CT600 and Computation online in iXBRL format, you may receive the following error within the software . This error will occur when you are submitting to the gateway.
The request has not been accepted
Error type:business
Error number: 3001
The submission of this document has failed due to departmental specific business logic in the Body tag.
Type: Business
Number: 1607
Location: Computations
Information within the computations does not match that on the CT600
Why
This error occurs when you are trying to file a stub period online in iXBRL format, using an older version of the software.
Resolution
In order to resolve this error, it is necessary to update your software to the latest version.
If you are experiencing difficulties or require any assistance with this, please call the software support team.
4. The accounting period does not match the records currently held for the company
Summary
You may get this error if the information held by HMRC is different to what is being filed as part of the return.
Why
If the information help by HMRC is different to that in the submitted return, the gateway will return this error message. Maybe the computation was altered due to a change in the status of the company or otherwise.
Resolution
If you get this error, please contact the HMRC live services support desk to make sure that the information held by HMRC is up-to-date.
5. No original return yet recorded
Summary
You may get this error if you are attempting to file an amended return when the previous filing (new return) has actually failed.
Why
This may be caused by the software automatically setting the "amended return" flag.
Resolution
If the "amended return" flag on P schedule is set to "Yes", please change it to "No" and attempt to file the return as "new". If you have persistent issues, please contact the software support team.
6. One of the Inline XBRL documents contains malformed xml
Summary
When filing your CT600 and Accounts online in iXBRL format, you may receive the following error. This error will occur when you are submitting to the gateway.
The request has not been accepted.
Error type: business
Error number: 3001
The submission of this document has failed due to departmental specific business logic in the Body tag.
Type: Business
Number: 3303
Location: Accounts
One of the Inline XBRL documents contains malformed xml. Please check the attachment and resubmit.
Type: Business
Number: 1605
Location: iXBRL
The attachment with the file name Limited Company iXBRL.html is in an invalid format.
Why
As this error states ?Location: Accounts? and ?Location: iXBRL? it arises as a consequence of an error in the way the submitted HMTL accounts file has been created.
Resolution
When a HMTL file is created within any Accounts software package, ensure that you do not open the HMTL file and save it again from a web-browser as this may cause the above error. If you have done this, it is advised that you re-generate the HMTL file and try to submit online again.
If you are still experiencing problems it is advised that you contact your accounts software provider.
7. Original return already received for this period
Summary
When filing a CT600 online in iXBRL format, you may receive the following error within the software. This error will occur when you are submitting to the gateway:
Error type: business
Error number: 3001
The submission of this document has failed due to departmental specific business logic in the Body tag.
Type: Business
Number: 3304
Location: Known facts check
Original return already received for this period.
Why
An original return has already been submitted and received by HMRC for this period. You cannot send a second return for same the period, unless you are submitting an amendment. if you are trying to send an amendment, it must be flagged as one.
Note: This can also occur if a submission is in progress, and you click Submit again. A response will only be returned for the latest submission.
Resolution
In order to resolve this error, locate the selector on P schedule, which represents Amended e-filing. There is a drop-down menu in column B. Change the drop-down to Yes to flag this submission as an amendment.
If you require any assistance with this, please call the software support team.
If you do not believe you have filed an original return, check your government gateway online account by logging into www.gateway.gov.uk or contact HMRC Online Services Helpdesk in order to query this.
If you continue to experience difficulty you can contact HMRC Online Services Helpdesk on 0845 60 55 999.
8. Name of Director signing Directors Report (uk-direp:DirectorSigningReport) is missing
Summary
When filing your CT600 and Accounts online in iXBRL format, you may receive the following error within the software. This error will occur when you are submitting to the gateway.
The request has not been accepted.
Error type: business
Error number: 3001
The submission of this document has failed due to departmental specific business logic in the Body tag.
Type: business
Number: 3312
Location: Accounts
Name of Director signing Directors Report (uk-direp:DirectorSigningReport) is missing.
Why
As this error states ?Location: Accounts? it arises as a consequence of a data entry error in the submitted HMTL accounts file.
Resolution
It is advised that you apply the XBRL tag mentioned in the error message to the relevant item within your accounts, and re-generate your HTML file, before attempting to file online again.
If you still experience the same error, please call the software support team for further investigation.
9. Inconsistent duplicate fact values
Summary
When filing your CT600 and Accounts online in iXBRL format, you may receive the following error within the software. This error will occur when you are submitting to the gateway.
The request has not been accepted.
Error type: business
Error number: 3001
The submission of this document has failed due to departmental specific business logic in the Body tag.
Type: business
Number: 3314
Location: Computations
Inconsistent duplicate fact values (XBRL Tag)
Why
This submission error occurs when there are duplicate XBRL tags within the computation, which conflicts with HMRC requirements and therefore the submission is not accepted.
Please pay particular attention to the Location of where the error occurs (Computation or Accounts) because this specifies which HTML files contains the duplicate tags.
Resolution
There are different solutions depending on which XBRL tag is duplicated, and where this appears within a particular submission, therefore if you are experiencing an error with Location: Computations it is recommended that you call the software support team in order to resolve.
If the error is Location: Accounts, please contact your Accounts software provider.
10. Generic dimension member (uk-bus:Director1) has no associated name or description item
Summary
When filing your CT600 and Accounts online in iXBRL format, you may receive the following error within the software . This error will occur when you are submitting to the gateway.
The request has not been accepted.
Error type: business
Error number: 3001
The submission of this document has failed due to departmental specific business logic in the Body tag.
Type: business
Number: 3315
Location: Accounts
Generic dimension member (uk-bus:Director1) has no associated name or description item.
Why
As this error states ?Location: Accounts? it arises as a consequence of a data entry error in the submitted HMTL accounts file.
Resolution
Please make sure that the dimensional information (specifically name and description) are tagged correctly in the accounts iXBRL file. If you are in doubt, please contact your accounts software provider.
11. The "Rate of Tax" must equal an applicable tax rate
Summary
When filing your CT600 and Accounts online using ONESOURCE Corporation Tax, you may receive the following error. This error will occur either when you validate for online filing or when you are submitting to the gateway.
Validation errors:
HMRC business logic validation errors:
Error: 9209
The ?Rate of tax? must equal an applicable tax rate from one of [FULL RATE OF CT], [SMALL CO RATE OF CT], [STARTING RATE OF CT], [FULL RF RATE OF CT] or [RF SMALL CO RATE OF CT] if the type of company is not completed. If [SMALL CO RATE OF CT] or [RF SMALL CO RATE OF CT] is used then Box 42 must be completed.
Why
This error occurs when you are trying to submit a post-31 March CT600 returns which show profits chargeable to corporation tax, where the tax logic has not yet been released by HMRC.
Resolution
In order to resolve it is necessary to upgrade to the most recent version of the software, as the tax logic has been updated in the software and the validation file for the updated HMRC server is also included. It is also possible that HMRC are yet to release the new tax rate rules to their gateway. In this scenario, you will be provided with a software update as soon as the new rules are made available by HMRC.
If you have have already got the update and still receive the validation error:
Is it likely that the file was created as an Early Build computation and has subsequently been finalised without amending the tax logic on the O schedule.
If you require any assistance with this, or continue to experience the error message, call the software support team.
12. Online Filing Schema Validation Error: AccountNumber
Summary
When filing a CT600 online in iXBRL format, you may receive the following error within the software. This error will occur either when you run the Validation Tool or when you are submitting to the gateway:
Schema Validation Error:
minLength constraint failed.
The element: '{http://www.govtalk.gov.uk/taxation/CT/3}AccountNumber' has an invalid value according to its data type.
Occurred at
file: OtherAttachmentsPage.cpp, line: 689
ValidateSubmission
Why
Validation errors occur as a result of information being entered in an unexpected format to what the HMRC are expecting. Information may be absent or invalid in particular cells on the computation or return.
In order to determine which cells are causing the validation error, it is crucial to look at the key word which appears after the government website address {http://www.govtalk.gov.uk/taxation/CT/3}.
Resolution
On the P schedule (Information for the return), check the Account Number under the Bank details for repayment section. There should be 8 digits in the cell, with no spaces before, after or between the digits, and no extra characters.
If you continue to experience difficulties or require assistance, please call the software support team.
13. XBRL submission error - cvc complex type.2.4.a:invalid content was found starting with element ('CT-case1:TradingProfitsTndividualTrade)
Summary
This submission error is generated if the file attached to the submission is not actually a set of XBRL company accounts or computation. The submission will need to be performed again taking care to attach the correct accounts or computation iXBRL file.
Resolution
This XBRL submission error is caused when a html file is attached to the submission in a malformed iXBRL accounts or computation. The file will attach without any problem but because it is malformed, the above error messages will be generated.
The submission needs to be performed again, being careful to attach the correct accounts html file. If it is the computation, then please contact the software support team to discuss the issue with them.
14. The 'decimals' attribute is invalid - The value '' is invalid according to its datatype 'http://www.xbrl.org/2003/instance:decimalsType' - The value '' is not valid according to any of the memberTypes of the union.
Summary
This error will appear in the software when you attempt to validate the accounts html file for online filing.
Error
The 'decimals' attribute is invalid - The value '' is invalid according to its datatype 'http://www.xbrl.org/2003/instance:decimalsType' - The value '' is not valid according to any of the memberTypes of the union.
Validation of tag uk-gaap:OperatingProfitLoss with value " " failed.
Expecting value with comma as separators and dot as decimal point (e.g. 1,000,000.12)
Resolution
The error is generated because one of the tags which is expected to be a number has been populated with text. The tag which is causing the error is mentioned in the validation error. In this case the tag with the issue is uk-gaap:OperatingProfitLoss. To resolve this, please make sure that the accounts or computation iXBRL has been tagged correctly.
If the problem persists, please contact the relevant software support team.
15. Document has failed due to department specific business logic error
The submission was not accepted:
The following error(s) were returned:
The request has not been accepted.
Error type: business
Error number: 3001
The submission of this document has failed due to departmental specific business logic in the Body tag.
Summary
Error
This error will be repeated a number of times. An example of this error is located below.
The submission was not accepted:
The following error(s) were returned:
The request has not been accepted.
Error type: business
Error number: 3001
The submission of this document has failed due to departmental specific business logic in the Body tag.
Type: xbrl.ixbrl.DuplicateTupleId
Number: 0
Location: Accounts
Duplicate tuple id "author_tuple".
Type: xbrl.ixbrl.DuplicateId
Number: 0
Location: Accounts
The element " http://www.xbrl.org/2003/instance:unit " contains the id "Pure" which is duplicated with at least one other element.
Type: xbrl.ixbrl.DuplicateId
Number: 0
Location: Accounts
The element " http://www.xbrl.org/2003/instance:unit " contains the id "Shares" which is duplicated with at least one other element.
Resolution
When launching the software E-Filing wizard, after ?Browse for file? option is selected to attached the iXBRL accounts on the prompt ? Would you like to add all other HTML files in this directory? Click No. This is usually the cause for the error. Try to resubmit the return with the accounts.
16. Online Filing Schema Validation Error
Summary
When filing a CT600 online in iXBRL format, you may receive the following error within the software. This error will occur either when you run the Validation Tool or when you are submitting to the gateway:
Schema Validation Error:
Element content is invalid according to the DTD/Schema.
Expecting: {http://www.govtalk.gov.uk/taxation/CT/3}Name.
Occurred at
file: OtherAttachmentsPage.cpp, line: 689
ValidateSubmission
Why
Validation errors occur as a result of information being entered in an unexpected format to what the HMRC are expecting. Information may be absent or invalid in particular cells on the computation or return.
In order to determine which cells are causing the validation error, it is crucial to look at the key word which appears after the government website address {http://www.govtalk.gov.uk/taxation/CT/3}
Resolution
If you receive the validation error above please check the following:
17. Filing Online Error - Subscript out of range
Summary
When filing online, after you have attached your PDF files and entered your HMRC user credentials and tried to submit online, you may receive the following error:
Subscript out of range
occurred at
AbacusElectronicFiler.AttachComputationFromFilename;AbacusElectronicFiler
SubmitXML
Resolution
The above error indicates that one or more of the PDF files that you have tried to submit online are 0kb in size. In order to resolve this:
Note : Make sure you check the size of the PDF file before trying to submit online again.
18. XBRL Tagging Wizard Error: Unhandled exception has occurred in a component in your application
Summary
When using the Filing Online Wizard, the following error may occur when you run the XBRL Tagging Wizard.
The following error may occur during the Tagging Preferences window when Next is selected:
Unhandled exception has occurred in a component in your application. If you click Continue, the application will ignore this error and attempt to continue.
Index was outside the bounds of the array.
When Continue is selected and Next pressed again, the same error occurs.
Resolution
The error is occurring because of the focus of the computation in the background being on the A schedule (in a Basic/Lite computation) or D schedule (in a Standard computation), that is a parent, i.e. has an analysis schedule developed from it. There is no data loss due to this issue, and it can be resolved by using the following workaround:
For a Basic/Lite Computation:
For a Standard Computation: