The Knowledgebase should contain all the information you need on each of the software products you use. The left-hand pane is used for navigation and displays the Knowledgebase tree. The right-hand pane will show the support information for a particular item within the tree, once it has been selected.
Searching for information
When using the Knowledgebase, a good way to start is by searching for key words. Simply click on the search tab and enter key words. The Knowledgebase will then display the relevant pages containing that word or phrase.
To search for a phrase, enter the phrase within double quotation marks, for example "foreign dividends".
A more detailed explanation of the search facility can be found in Using the search facility.
Browsing for information
You may also use the tree to browse for information. The tree displays
the hierarchy of support information that can be expanded or collapsed
using the 
or 
symbol next to each folder name. Depending upon the complexity of a menu
structure, there may be several levels of submenus to navigate through
to reach specific pages. Highlighting a item in the left-hand navigation
frame will load the support information in the browser.
Hypertext links
You can navigate between related pages via the hypertext links (in which a word or phrase appears in coloured underlined text).
To allow quick access to the Knowledgebase, add it to your list of favourites. To do this select Favourites, Add to favourites above or click on the Favourites icon.
Support
In the first instance you should try to use the Knowledgebase to find the answer to your particular query. The system has been designed to use words, errors and phrases from the software to make this search for a solution easier. If for any reason you think the answer provided is insufficient, then please let us know and we will do our best to address the situation.
For all other support queries, you can telephone your support helpline.